Cases & Testimonials
There are many reasons why more than 200 world-class brands have chosen
e-Dialog to support their e-mail marketing needs. We offer the proven solutions, expert know-how, and reliable services that are essential to success in today’s aggressive markets. Ask any of our clients why they love working with e-Dialog and you'll hear them echo the same sentiments: dependable people supported by rock-solid technology and committed to delivering on our promises. But don’t take our word
for it – click a logo to read what clients have to say about e-Dialog and our solutions.
There are many reasons why more than 200 world-class brands have chosen
e-Dialog to support their e-mail marketing needs. We offer the proven solutions, expert know-how, and reliable services that are essential to success in today’s aggressive markets. Ask any of our clients why they love working with e-Dialog and you'll hear them echo the same sentiments: dependable people supported by rock-solid technology and committed to delivering on our promises. But don’t take our word
for it – click a logo to read what clients have to say about e-Dialog and our solutions.
 Read the full story.
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"I have learned a lot from working with the e-Dialog team. They have a lot of breadth of knowledge about what works, and are very eager to share additional insight and best practices."
Bhavesh Jajal, Manager of Latin American Small & Midsize Business |
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"Of all the vendors that we work with, e-Dialog provides the most value from a strategy standpoint. e-Dialog is first in class as an ESP and from an account management standpoint.
They understand our business and what we are trying to do."
Matt Kritzer, Director of E-commerce |
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"e-Dialog's data-driven approach to e-mail and robust set of tools, including dynamic content management and automated triggers, have allowed us to increase campaign performance,
enhance awareness of our product offerings, and improve the customer experience."
Ian Romanis |
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"e-Dialog presented us with a sound strategy, executed flawlessly, and delivered strong results."
Tim Maloney, Director of NFL Direct Marketing |
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"The personalized Tickets On Sale campaign played an important role in the 31% increase we saw in single game tickets over last year.
This campaign was far more complex than anything we had done in the past. We could not have done it without e-Dialog."
Amie Ray, Senior Manager of Direct Marketing |
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"We needed an e-mail solution with the latest technology that would automate a lot of the things we did manually.
We were looking for segmentation and a robust reporting system, and wanted a company that could get deeper into the numbers. e-Dialog was that company." Andrew Chang, Manager of Marketing Strategy
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"Being able to speak to consumers one to one, and personalize our contact with them when possible, is certainly a
huge bonus and makes for more effective campaigns and a better customer experience."
Sharon Bailey Romano, E-mail Marketing Director
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"e-Dialog has become a good business partner to us. We would make the choice all over again."
Sal Tripi, Director of Online Operations
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"With e-Dialog's advanced reporting and measurement tools, we are fully tracking campaign performance and have a better
understanding of our customers. Furthermore, we now have the flexibility and production efficiency we need to focus
more marketing and technical resources on other opportunities. We are confident that e-Dialog can further improve Boots'
e-mail campaigns, ultimately providing a first-class shopping and brand experience to customers."
Brian Linnington, Managing Director |
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"We've been very pleased with this program on several levels. The open rates were expected since we're sending
transactional messages, but the click-through rates on promotional content, including e-newsletter opt-ins,
have been surprisingly encouraging and a great win for us. We're now able to communicate service related
messages more cost-effectively."
Dawn Perry, Director of CRM
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"We now have an interactive solution that lets our customers express their preferences, and allows us to deliver personalized content
that is timely and relevant."
Brad Pennington, Senior Manager of Marketing Operations
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"Insight Builder gives us the ability to use customer profile, campaign history, and loyalty data to identify our best customers.
We can create segments based on customer profile and behavior, and develop special campaigns to target customers. Our e-Dialog
account team has been an invaluable resource for understanding the things we can do with our customer data."
Megan O'Donnell, Manager of E-mail Marketing
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"Using News Publisher, our various divisions sent more than 20 messages over an eight hour period for a total of more than three
quarters of a million messages. Within moments of the polls closing, we were able to get the message out that Barack Obama had
been elected the 44th President of the United States."
Roshni Shah, Tribune Interactive
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"Our primary goal was to find a way to monetize news e-mails. e-Dialog had the insight and tools to help us achieve our objective."
Roshni Shah, Tribune Interactive
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"We selected e-Dialog because we were looking for higher levels of operational excellence and improved ROI in our
e-mail programs. e-Dialog provides us with the advanced functionality and flexibility we need to implement more advanced e-mail campaigns and make our contact strategies much more effective." Bradford Matson, Chief Marketing Officer
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"We are constantly looking to improve the relevance of our e-mails through personalization and automation. We selected e-Dialog to help us with this initiative and to execute our behavioral and trigger-based messaging." John Kosoff, Director of Direct Marketing
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"Customers expect SmartBargains.com to provide a fun and rewarding shopping experience, which is why we focus on
delivering sophisticated, personalized, and highly relevant e-mail campaigns. Implementing targeted e-mail messages based on customer's preferences and online behavior has enabled us to substantially increase order value as well as our revenue per recipient. Overall, our return on investment in e-mail marketing has increased dramatically, thanks in large part to e-Dialog’s solutions." Stephanie Brocoum, Sr. Marketing Director
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"Since we began working with e-Dialog, we’ve seen our year-to-year revenue growth increase from 15 percent to as much
as 60 percent due to increased deliverability and higher volume. It's a great feeling to know that I can pick up the phone
and know I'm talking to someone who cares as much about my business as I do. "
Michael Epps Utley, Director of Marketing
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“e-Dialog has top-notch people who are very responsive and sharp individuals. They are also very proactive - you would think that would be common in this space, but it’s not.”
Jeff Alderman, Director of Online Marketing
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"The tools provided by e-Dialog make it easy for us to be more relevant and timely with our e-mail.
We're able to set up automated triggers to manage welcome messages and weekly deal alerts, as well
as messages to help students manage their itinerary."
Atle Skalleberg, Director of Marketing
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"One of our key considerations when evaluating ESPs is the ease of use of the campaign building tool, since we are a self-service client. e-Dialog definitely offers this to us. "
Erin Healey, Marketing Manager
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"The biggest difference working with e-Dialog is the account team. I really see them as a partner, they want to help us become the best e-mail marketers we can be and the best company we can be."
Chris Revie, Marketing Analyst
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"We’re a global company positioned in 52 countries. Philips chose e-Dialog because it was the only company who could actually provide the services we need to cover all our segments in the world."
Sarah Papamichalis, Senior Global Loyalty/CRM Manager
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"The best part about working with e-Dialog is that e-Dialog empowers the marketer to create customized segments, to really analyze who our customers are and to deliver on that message in a timely and effective manner."
Margaux Abaya, E-mail Marketing Manager
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"e-Dialog helps us with everything from creation to deployment and then analyzing the results so that we can make sure our e-mail campaigns are moving forward and that we are being as strategic as possible."
Erin Bennion, Web Designer
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"The key thing for Confused.com is having the ability to actually self-serve our own campaigns. It is important for our business because we need to be able to react quickly. With e-Dialog we have the power to do that but we also know there is always someone there from e-Dialog, when we need them. " Fiona Creedon, Campaign Manager
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